Graeme Smith - Working history

Graeme Smith

#910 Bayview Avenue

(416) 226 8676



An eighteen year IT professional. Unix and Networking experience of eleven years. Ten years working with clients designing and implementing Business Continuity and Disaster Recovery environments. Eight years in Project Management with projects involving infrastructure development and transition, standards definition and implementation and Datacenter/ Support service implementation. Five years Technical Team Management experience and three years of Service Level Agreement definition/ negotiation/ management. A visible history of delivering business critical projects to tight timescales and firm budgets. Capable of working effectively both individually or as part of a team. An ongoing goal of the continued application and development of technical and management skills through more complex and diverse assignments. Positive attributes are both technical ( Unix, Networking, Systems Administration, Disaster Recovery planning, SLA development and management, Project Management) and personal ( prioritization, good communications, analytical, and interpersonal skills).



Unix Systems Administration ( SCO OpenServer 5.x, Unixware 2.x, Unixware 7, DRS/NX, Solaris 2.6, Solaris 2.8, HP/UX, some AIX), Unix technical support, Unix systems definition and configuration, Unix shell scripting ( bsh, ksh), LAN definition, installation and configuration ( TCP/IP, Unix, Windows NT), WAN definition, installation and configuration ( TCP/IP, Unix, Windows NT), Disaster Recovery planning and implementation ( Unix and PC based systems)/ networks), Capacity Planning, Project planning/ management and team leadership, Support Desk operations and management, Service Level Agreement ( SLA) definition and management, proposal writing, documentation production, technical training, procedure and standards development ( ISO9001/ ITIL).



Higher National Diploma (Third Class Degree equivalent) in Computer Studies, July 1989, Dorset Institute of Higher Education, England.

ITIL Foundation Certificate in IT Service Management. Information Systems Examinations Board, July 2001.


KEY ACHIEVEMENTS ( last three years):

Service Account Manager for critical support contract. Reduced month-on-month level of outstanding support incidents from an excess of 80 to running average in single figures. Developed and implemented improved Change Control mechanisms. Defined and personally implemented new system monitoring and reporting standards and tools leading to enhanced client perception of the service and increased revenue from client.

Was made Service Account Manager for Unix support contract under risk of termination. Defined, negotiated and implemented revised Service Level Agreement. Undertook direct management of support function ( support staff of 4). Personally devised and implemented improved Disaster Recovery plans. Defined and implemented new monitoring and reporting standards leading to enhanced client perception of service. Support contract renewed and expanded to cover application ( Oracle) support.

Architect and Project manager for relocation and restructuring of heterogeneous ( Solaris/ NT) IT infrastructure and direct support staff of 15. After purchase by a new parent company, the client required new IT infrastructure, including highly available servers, and highly available, fault tolerant network. Designed new architecture. Wrote proposal including forward capacity planning and presented to client. Defined and implemented project plan, including direct project/ support team management ( 25). Designed and implemented Disaster Recovery plans. Was direct technical resource for transition and implementation of Unix servers. The project included severing ties with the old parent company, relocation, and integrating with satellite offices from the new company. New corporate infrastructure included clustered Compaq NT servers, clustered Lotus Notes applications, and switched Fast Ethernet implementing redundant routers. Some two years later was directly requested by client for second infrastructure move project to another site.

Member and co-chair of ISO9000 definition and implementation team. The team was charged with and was able to accomplish defining the requirements for and achieving successful certification of the Datacenter/ Outsourcing function within the company

Defined architecture and developed the standards for internal and external Disaster Recovery and Shared Services offerings. Defined the Terms of Reference, created the standards for varying levels of failure scenario and business contingency offering. Developed proposal from an internal concept to a client useable business offering involving a multi domain, multi server systems linked to a Storage Area Network.

Professional Experience - March 1999 to March 2002

Professional Experience - 1994 to 1999

Professional Experience - 1984 to 1994

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