Client - Daimler Chrysler Fleet Services.
Pre-sales technical architect for migration of client environment from
Solaris 6/ Intel to Solaris 8/ Sparc. Evaluated/ analyzed existing applications
environments and scoped/ capacity planned intended platforms and environments.
Defined and specified hardware platforms and developed project definition for
procurement and implementation. Developed transition Disaster Recovery proposal.
Presented and agreed proposal with client. Negotiated and agreed project with
client. Project lasted three months. Project was successfully transitioned to
new Manager before my departure from the company.
Client - Internal.
Defined architecture and developed the standards for internal and external
Disaster Recovery and Shared Services offerings. Defined Terms of Reference,
created standards for varying levels of failure and business contingency
offering. Developed proposal from internal concept to client useable business
offering involving multi domain, multi server systems linked to a Storage Area
Network. My involvement with this project lasted some eight months. The project
was successfully transitioned to a new Manager before my departure from the
company.
Client - Daimler Chrysler Fleet Services.
Architect and Project manager for relocation and restructuring of heterogeneous
IT infrastructure ( Solaris/ NT) and direct support staff of 15. After purchase
by a new parent company, the client required new IT infrastructure, including
highly available servers and highly available, fault tolerant network. Designed
new architecture. Wrote proposal including forward capacity planning. Presented
proposal to client. Defined and implemented project plan, including direct team
management ( 25). Designed and implemented Disaster Recovery plans. Was direct
technical resource for transition and implementation of Unix servers. The
project included severing ties with old parent company, relocation, and
integrating with satellite offices from the new parent. New infrastructure
included clustered Compaq NT servers, clustered Lotus Notes and switched Fast
Ethernet on redundant routers. This project was implemented over ten months.
Two years later was directly requested by client for second, similar
infrastructure move project to another site. The final live transition phase of
this project was subject to stringent business requirements ( one weekend
downtime window) with no acceptable risk of failure. This was successfully
achieved. The project lasted some six months.
Client - Internal.
Co-chair of ISO9000 definition and implementation team. The team was charged
with and accomplished achieving successful certification of the company
Datacenter/ Outsourcing function. Defined revised Change Control, Incident
Management and monitoring/ reporting functions. Defined and implemented staff
awareness and training plans. This project lasted some ten months.
Client - Internal.
Unix Technical Support Group Manager. Unix support function was implemented by
independently operating consultants with little inter-communication and low
morale. Client perception of service was poor. Defined and applied structure to
consultant resources. Defined, formalized and implemented Incident Control/
Management mechanisms and procedures, Change Management procedures and
documentation standards. Defined and implemented formalized training and
development cycles. Improved Incident management and reporting led to improved
client perception of service and revenue improvement. Morale improved with
better staff retention. Team size varied between 4 and 12. Directly managed
team for two years.
Client - Big Food Group ( formerly Iceland).
Support of systems running 3 Tb Oracle production databases. Service Account
Manager. Developed and evolved Service Level Agreements. Developed and evolved
Service Delivery plans including direct management of technical resources ( up
to 12). Personally designed and implemented improved system reporting tools.
Defined and implemented improved service reporting leading to improved client
perception of service and increased revenue from client. Was able to reduce
month-on-month level of outstanding incidents from an excess of 80 to running
average in single figures. Was able to improve implementation of Change Control
mechanisms. Service Account Manager for two and a half years.
Client - New Zealand Milk.
Was made Service Account Manager for Unix support contract under risk of
termination. Defined, negotiated and implemented revised Service Level
Agreement. Undertook direct management of support function ( support staff of
4). Personally designed and implemented new Disaster Recovery plans. Defined
and implemented new monitoring and reporting standards leading to enhanced
client perception of service. Contract renewed and expanded to cover
application ( Oracle) support. Service Account Manager for one and a half
years.
Professional Experience - 1994 to 1999
Professional Experience - 1984 to 1994
Contact Graeme©Crazy Canuk aka The MK Mouse aka The Ghost from the Coast